Optional Nightstand/Wall Portable Communicator:
This Optional Two-Way Voice Communicator can be mounted on a wall, placed on a counter top or night stand. Press the Red Button to activate the dialing and communicate two-way through the built in speakerphone in the communicator. You can even Answer Incoming Phone Calls by pressing the red button. The unit is water resistant so it can be mounted in a shower. This communicator runs on 4 standard AAA batteries and can operate in standby mode for over a year without changing batteries.
"What's Included with the Touch N' Talk 24/7 CarePackage?"
Base Unit that does the dialing, 1 Pendant with 2 rechargeable batteries, Belt Clip, Necklace Lanyard, Wrist Strap, 4 Rechargeable batteries for battery backup, Power Adapter Cord, Instructions, Telephone Cord.
"What's included with an Extra Pendant?"
Touch N' Talk 24/7 Two-Way Speakerphone Pendant, 1 rechargeable battery, Belt Clip, Necklace Lanyard, Wrist Strap.
"What's included with Portable Communicator?"
Wireless Two-Way Communicator, 4 AAA Batteries Included, 2 Mounting Screws for Installation, Double Sided Velcro for Installation and Instruction manual.
"Can I try it and cancel if I am not satisfied?"
Yes, there is a return policy. You can cancel the service at any time if you are not satisfied. All shipping and equipment costs are the responsibility of the customer including our original shipping/handling costs to ship the Touch N' Talk 24/7 to you, the shipping/equipment/handling costs will not be refunded upon cancellation.
"If I am on a monthly contract can I cancel the contract?"
Yes, please contact us to cancel your monthly contract. Please see your agreement for full terms. You can also unsubscribe by clicking HERE.
"If I go out of the country or leave for a few months vacation can I temporarily stop billing and then re-start when I am back?"
Yes, please contact us to suspend your service. Please see your agreement for full terms. You can also unsubscribe and re-subscribe by clicking HERE.
"I paid for the Annual plan last year. How do I pay for 1 more year all at once?"
You can make a One-Time payment for your second and consecutive years of service for only $359.88. You can make the annual payment by clicking HERE.
"Can I use the Touch N' Talk 24/7 if I have a pacemaker?"
Yes, this unit is safe to be used with a pacemaker.
"How does it work?"
The Touch N' Talk 24/7™ is simple to use. Press the blue emergency button and it automatically places a call to our around-the-clock professional responders. You don’t need to remember numbers or have to dial a number --- it happens at the press of a button. Emergency personnel stay online with you until appropriate help arrives at your location. Your family, caretaker and doctor are immediately notified. We will also contact anyone you need if you tell the care specialist.
"How do I set it up?"
Easy! The Touch N' Talk 24/7™ device doesn’t require any setup on your part. We perform quality checks and take great care in preparing it for use. The only thing you need to do with the device is make sure it’s charged and turned on and plugged into your telephone line.
"Can I wear it in the shower?"
The Touch N' Talk 24/7™ is designed to be worn in the shower. If it is used in the shower for long periods of time the moisture should be allowed to drain and dry as excessive water usage may interfere with usage. The unit should not be submerged underwater as in taking a bath.
"Is there a warranty?"
Yes, the unit is totally covered as long as your account is in good standing.
What are the qualifications regarding the monitoring company that is called when the panic button is pressed?
We use two central station alarm monitoring centers. Both of our central stations are fully redundant, UL listed, and geographically separated to provide uninterrupted service to our customers nationwide.
Both of our alarm central stations are UL 2050 listed, which means that we exceed all of Underwriters Laboratories' stringent requirements for alarm monitoring set forth in UL 827. We implement in depth employee training and the most advanced innovations in alarm monitoring technology to consistently exceed these high standards.
We have invested heavily to accomplish 100% redundancy between our two alarm central stations to make sure that our customers won't go unprotected due to power failures, storms, or other disasters. This redundancy includes the protection of facilities, data, receivers, and telephones. Many alarm central stations in our industry claim to be fully redundant, but in reality, most are only data redundant. Rest assured that your central monitoring station is completely capable of taking care of your customers at all times with two fully redundant central monitoring stations.
To complement our redundancy, our facilities are also equipped with standby generators that contain multiple independent fuel sources, allowing us to provide continuous alarm monitoring services despite equipment failures, storms, or outages. This is an incredible benefit for our subscribers because it provides them with peace of mind in knowing that they are always protected by advanced monitoring no matter the conditions.
Our redundancy and disaster-recovery planning is unsurpassed in the industry. As a result, our customers can always rest assured that they have the most innovative monitoring technology protecting what they care about the most.
Certifications and Associations:
- • Battery: lithium-ion rechargeable for pendant, AA NiMh rechargeable for base
- • DECT communication technology (Digital Enhanced Cordless Telecommunications).
- • Operating Frequency: 1.9Ghz Spread Spectrum.
- • Coverage: 600ft (183m) line of site.
- • Compatible with POTS and most VoIP.
- • FCC & IC Canada certified and DOC approved.
- • ISO 9001:2000.
- • UL1635 & UL1637 Compliant.
Pendant Specs: 1.4oz – 41g (w/ battery) L: 2.13″ (body) 3″ (w/ antenna) W: 1.25″ D: .75″
Package Specs: H: 3” W: 12” D: 10” Weight: 2.2lbs